FAQ
Emergency Call – 24/7
Frequently Asked Questions
Everything you need to know about our services, emergency repairs, pricing, and service areas.
01
General Questions
At Cary Water Heater Repair, we specialize in fast, reliable water heater replacement and repair services throughout Cary and the surrounding Triangle area. With decades of experience and a team of licensed, trained technicians, we offer:
Same-Day Replacement Guarantee – No hot water? We’ll install your new system within 24 hours
Premium Brand Products – From energy-efficient tankless units to standard tank heaters, we use durable, high-performance brands.
Transparent Pricing – We provide upfront estimates—no hidden fees or surprise charges.
Local & Licensed Technicians – All of our experts are certified, background-checked, and trained to local building codes.
Traditional tank water heaters last about 8–12 years. Tankless models can last 15–20 years with proper maintenance. Regular service helps extend their lifespan.
Repair costs vary depending on the issue, but most minor repairs range between $100–$300. We always provide upfront, transparent pricing before any work begins.
Tankless heaters offer unlimited hot water, use less space, and are more energy-efficient. They’re ideal for larger families or anyone wanting to reduce energy costs.
Yes, but regular maintenance is essential. Hard water can cause scale buildup, which affects performance. We recommend installing a whole-home water softener or scheduling yearly descaling to maximize your tankless system’s lifespan and efficiency.
02
Services Info
We proudly serve Cary, NC and surrounding communities, including Morrisville, Apex, Holly Springs, and parts of Raleigh. If you’re not sure whether you’re in our service area, just give us a call — we’re happy to check!
Yes, we offer free quotes with no obligation. Just call us or fill out our online form, and we’ll get back to you quickly.
Yes, we can install water heaters you’ve already purchased — as long as they meet safety and code standards. We’ll inspect the unit and provide a professional installation at a competitive price.
We service all major brands, including Rheem, AO Smith, Bradford White, GE, Rinnai, Navien, and more. Whether it’s tank or tankless, we’ve got the experience to fix it.
Your total depends on the type, unit size, and install complexity. Typical ranges:
40–50 gallon electric: ~$1,400–$1,900
40–50 gallon gas: ~$1,600–$2,200
Tankless systems (gas/electric): $2,000–$3,500 (includes installation)
Factors affecting price:
Permits & local code compliance
Improvements to gas/electric/plumbing lines
Disposal of the old unit
All quotes are detailed and transparent—so you know what you’re paying for.
Repair If: Your unit is under 8 years old and only has minor issues—such as a faulty heater element or thermostat.
Replace If: It’s over 10 years old, leaking, or needing frequent repairs—replacement is often more cost-effective in the long run.
Yes, in most cases. We’ll inspect your utility connections and space to ensure the upgrade fits your home safely. Many families in Cary benefit from the extra capacity, especially with multiple showers or dishwashers running.
03
Emergency Questions
Absolutely. We provide 24/7 emergency water heater repairs across Cary and nearby areas — so you’re never left without hot water when you need it most.
We do charge a modest after-hours service fee, but we’ll always explain it upfront — no surprises. Your peace of mind is worth it.
Yes — if safe to do so, turn off the water supply valve and switch off the power (breaker for electric, gas valve for gas units). Then call us immediately for guidance or emergency service.
In most cases, we can respond within 1–2 hours in Cary and nearby areas. Our goal is to restore your hot water as quickly and safely as possible.
Quick Service On Emergency Call – 24/7
Whether you need a quick repair or a full water heater replacement, you can count on us to deliver fast, honest, and high-quality service — every time. We’re proud to serve homeowners across Cary and nearby areas with the care and professionalism you deserve.
Give us a call today or request a free quote — and experience the difference a local, trusted water heater specialist can make.